Refund Policy

Effective Date: 01/01/2018

At Sales Drive Pro, part of Nembang Enterprise LLC, we strive to provide services that meet our users' expectations. If for any reason you are unsatisfied, please review our Refund Policy to understand our terms regarding cancellations and refunds.

1. General Refund Policy
Our Refund Policy applies to subscription plans and services offered through Sales Drive Pro. By purchasing our Service, you agree to this policy in its entirety.

2. Eligibility for Refunds
Refunds may be issued under the following conditions:   
- Service Not Provided: If you were charged for a Service that was not provided due to an error on our part.   
- Billing Error: If there was an incorrect or duplicate charge to your account.   
- Trial Period Guarantee: If a trial period is offered, and you cancel within the trial timeframe, you may be eligible for a refund on your initial payment.   

Note: Refunds are not available for any other reasons outside of those stated above.

3. Non-Refundable Situations
Refunds will not be issued under the following circumstances:   
- Partial Use of Subscription: No refunds will be given for partially used or unused portions of a subscription.   
- Violation of Terms of Service: If your account is suspended or terminated due to a violation of our Terms of Service, no refund will be issued.   
- Voluntary Cancellation: If you choose to cancel your subscription after the refund eligibility period, your payment will not be refunded.

4. Cancellation Policy   
- Monthly Subscriptions: Monthly subscriptions can be canceled at any time; however, your access will continue until the end of the current billing cycle. No partial refunds are issued for monthly subscriptions.   
- Annual Subscriptions: Annual subscriptions are billed upfront and can be canceled at any time. However, refunds for annual subscriptions may only be available within the first 14 days of the initial payment.

5. How to Request a Refund
To request a refund, please follow these steps:   
1. Contact Support: Email our support team at support@salesdrivepro.com or use the contact form on our website.   
2. Provide Details: Include your account information, payment details, and the reason for your refund request.   
3. Review Process: Our team will review your request within [7-10 business days] and respond with a decision.

6. Processing Refunds   
- Approved refunds will be issued to the original payment method used at the time of purchase.   
- Refund processing times may vary based on your payment provider. Please allow [5-10 business days] for the refund to reflect on your statement.

7. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page, and the “Effective Date” will be updated. We recommend reviewing this policy periodically to stay informed of any updates.

8. Contact Us
If you have any questions about our Cookie Policy, please contact us at:
Nembang Enterprise LLC 
3401 Hartzdale Drive Suite 103B Unit #636
Camp Hill, PA 1701
Email: support@salesdrivepro.com 
Phone: 214-606-4675